Our Delivery Protocols During This Pandemic
We understand that these are crazy times, and as such we’ve put together this article to help you understand exactly what our shipping policies are during this pandemic.
In most situations, our regular shipping options are still valid. This is what you can count on:
- BedPlanet.Com offers Free Shipping on all orders to the continental U.S.
- Large and over-sized items are shipped via common carrier
- Smaller orders may ship via UPS, FedEx, or USPS
White-Glove delivery service is essentially suspended at this time. However, there are situations in which an item can be delivered into your garage and any debris can be removed. In these instances, you’ll want to call for information about whether your order will qualify for this as it will depend on the item, your state, and a number of other factors. Shipping rules are consistently changing as this pandemic develops, so calling ahead of time will likely be your best option.
If you’re especially concerned about your safety when you’re expecting deliveries, sign-free and touch-free delivery options will be your best bet. This would include free standard curbside shipping.
For additional information on our shipping rates and policies during normal shipping, visit the page here.
How Orders Are Shipped
Depending on the size of the items, the following shipping method will be used. Please note that our standard shipping refers to Parcel Services or Freight unless specified otherwise in the product description. Additionally, during this time your shipment may be delayed due to the demand and limited resources among the carriers.
Standard Shipping: Parcel Services
The chosen parcel service (UPS, DHL, FedEx, or USPS) delivers your wares to your house or other selected location at the front area of the door inside. This service has weight and cube restrictions and not all of our items can move in this manner.
Standard Shipping: Freight/Common Carrier (Free Curbside Delivery)
Most of the furniture we sell is just too big or too heavy for regular Parcel Services. They can take care of things like sheets or a mattress cover. A trucking company, also known as a common carrier, is the delivery method of choice for furniture. The carriers will only unload the furniture from their truck and leave at the street level. In some cases, if it's easy for them to maneuver their truck they will bring it inside a garage. In this instance, you’ll need help bringing it into your house and setting it up. Please make sure that you have adequate assistance to move the furniture into place.
White glove delivery is an extra service that is temporarily unavailable right now. What some companies are able to do now is deliver the item into your garage and remove debris. They’ll need to stay back away from you and you from them during the delivery for safety.
Please call, email us at firstname.lastname@example.org, or reach out through the live chat for details about how to work out the best delivery for your needs in this situation.
When you are accepting your delivery, keep an eye out and clear the space for the drivers. Then as they approach, make sure you give them the space to work and observe the six-foot distance rule. This way, you keep them safe and they keep you safe. This has been requested by several of the delivery providers we work with.
You may also want to be sure to disinfect your boxes, and that’s fine. What you’ll want to do is stay back until the delivery is complete, and then go up to it with disinfectant and spray it down. If you can’t find any in the store you can make it with vinegar and water.
Wait for this to dry and then unbox your product, if you can. If you need to take it inside do so, and then unbox in the right location.
A Word From Our Top Brands
Our largest mattress brands, Tempur-Sealy-Stearns, understand that shipping during this time is going to be affected. They’ve released their own statement about what they are doing during the pandemic.
“The continued health and safety of our customers and employees is our first priority. Due to the evolving circumstances surrounding COVID-19 (coronavirus), delivery of your Tempur-Pedic® mattress and/or adjustable base may be delayed or impacted over the next several weeks.”
Like we talked about this is to be expected, but we were told that if a warehouse or distribution center is closed near you, they will work on your order at the next one over to ensure delivery is possible.
Tempur has also stated, “For your wellbeing and the protection of our delivery agents, we will not be able to offer in-home delivery or set-up/installation services throughout the coming weeks. For your convenience, we’ll provide curbside delivery or shipment to your doorstep if you need to receive your order more quickly. Additionally, delivery agents are not currently permitted to remove an existing mattress or box spring from your home.”
Additionally, Reverie Adjustable Bases also released a statement letting customers know that there may be delays in delivery and technician support. However, they did release several YouTube videos with helpful information about several common technical questions. You can find their videos here.
If you have questions about how these changes may affect the delivery of your order, please reach out to us via email, chat, or call our sleep experts who are still standing by to help you. If you’re in need of a new mattress or base, you can still shop our site for the best in sleep tech. We’ll do our best to ensure that your order is processed and delivered as quickly as possible. If you ever have any questions or need our assistance with technical issues or warranty concerns don’t hesitate to reach out.