Returns & Exchanges
BedPlanet.com is so confident in the products we sell that if you are not 100% satisfied with your purchase, just call us within 30 days of your delivery and we will authorize either a return or exchange. When shipping the item back to us, just make sure that the product is in its original condition with its original packaging or similar protection, just like when it was received. If any damage occurs due to insufficient packing or protection, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). Due to hygienic reasons, and re-selling laws, we do not accept returns for mattresses and bed accessories (pillows, sheets, protectors, toppers, etc.).
If an item is returned for any reason other than a manufacturers defect, a minimum 20% re-stocking fee will be imposed. If an item arrives defective the manufacturers service center may need to authorize the return or exchange of the product, depending on what product you purchased (call for details). Higher re-stocking fees will be based on if the product is returned with the original box, owners manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a BedPlanet.Com representative. If you have any questions please feel free to contact us by phone at 888-996-9890.
If an order is cancelled before our manufacturers have begun production or shipped your product, we will happily refund 100% of the order. If you cancel your order after it goes into production with one of our manufacturers or it ships from their facility, you will be charged a minimum 20% restocking fee plus any delivery charges that have occurred and/or will occur in returning the product/s.
Massage Chair Returns
We take pride in our products and our customer service, for that reason, your satisfaction is our highest priority. At checkout, please double check your order to be sure that you have chosen the correct product, or feel free to contact a Bedplanet.com representative if you are unsure. If you would like to return your product, you have 30 days to do so. Customers are ONLY responsible for the shipping charges incurred. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the freight. White Glove delivery is a service and is therefore non-refundable. Refurbished, Factory Certified and Open Box items are sold as is, and are not eligible for a return.
Product Warranty: BedPlanet.com is so confident in the products we sell that if you are not 100% satisfied with your purchase, just email or call us within 30 days of your delivery and we will authorize either a return or exchange. Just make sure that the item is either in its original carton or in a substitute carton giving full protection just like when it was received. If any damage occurs due to insufficient packing, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). If an item is returned for any reason other than a manufacturers defect, a minimum 20% re-stocking fee will be imposed. Higher re-stocking fees will be based on if the product is returned with the original box, owners manual, warranty card, etc. We will not give any credit for a returned item that did not receive pre-approval by a BedPlanet representative.
Return of Damaged Items: BedPlanet.com understands that any product can get damaged in transit. That is why we created our No-Hassle Quick Replacement policy. When the freight company arrives with your product you will need to inspect both the box and the product before signing their paperwork. If anything is damaged beyond repair, or the boxes look beat-up, write on the driver’s paperwork exactly that; “Refusing shipment due to damaged product,” or “Boxes have holes in them and look very beat-up. I’m accepting it and will report any damage right away.” Sometimes the drivers are in a hurry with curbside deliveries and they say that they don’t have time to wait for you to open the boxes and inspect the merchandise. In this case, you should say exactly that on their paperwork and sign it. If you do not write any damage comments down and just sign their paperwork you will not be able to get your item repaired or replaced because we have no recourse for filing a claim with the freight company. If anything does arrive damaged follow these simple instructions and then call or email us immediately and we'll ship the replacement item out to you within 48 hours* at no additional charge. *providing the item is in stock.
DISCLAIMER: Colors & Manufacturer Changes
Colors of products on the site may differ from photos placed on the product pages due to room lighting or computer settings. These photos are for reference only and should only be used as a general representation. Should you wish to return a product due to the color or finish not matching your expectations, our "Returns & Exchanges" policy will apply.
Manufacturers sometimes change details of their products slightly without notifying us. As mentioned with the finish and colors, our photos are a general representation of the product and may or mat not reflect any minor changes that the manufacturer has made to the product. As such, should you wish to return a product due to a minor variation from the product photo, our "Returns & Exchanges" policy will apply.
Mattress Comfort Exchange
We understand that choosing the right mattress is very important decision. That is why we offer a 101 Night Love Your Mattress Guarantee with the purchase of any Sealy Optimum or Hybrid Mattress. This means if you want to exchange your mattress, we will exchange it for up to 101 nights. One thing that we require is that you give your body a minimum of 30 nights to adjust to the comfort and support of the new mattress. After that time, you have up to the 101st day from your original delivery date to take advantage of our Love Your Mattress Guarantee. Read more on how to exchange on the mattress guarantee page.
Note: Comfort Exchange orders are NOT eligible for the Free Gift with Purchase Rebate.