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FAQ (Frequently Asked Questions)

BedPlanet.Com offers Free Shipping on all orders to the continental U.S. Free through the front door delivery is included with all mattress purchases and free curbside delivery is included in all furniture purchases as well as all bedding, pillows, and mattress accessories. Select models include Free White Glove Delivery with In-Home Setup. See product detail pages for more information. For more information about our shipping, see Shipping & Delivery.

For mattresses: From the time of order, you will receive your mattress in approximately 1-2 weeks anywhere in the continental United States (Hawaii & Alaska Excluded) that is road accessible. Remote locations may take longer.

For furniture: From the time of order, you will receive your furniture in 7-10 business days anywhere in the continental United States (Hawaii & Alaska Excluded) that is road accessible. Remote locations may take longer.

For bedding: All purchases are shipped directly to you via UPS or FedEx (depending on the manufacturer). These are sent via ground delivery. Please allow 3-10 business days for delivery. We will provide you with a tracking number.

See more about our Shipping & Delivery here.

BedPlanet.Com is so confident in the products we sell that if you are not 100% satisfied with your purchase, just call us within 30 days of your delivery and we will authorize either a return or exchange. When shipping the item back to us, just make sure that the product is in its original condition with its original packaging or similar protection, just like when it was received. If any damage occurs due to insufficient packing or protection, partial credit or no credit will be issued. Since we use third party freight companies, any and all shipping charges will not be refunded (actual outbound shipping costs we incurred originally and inbound). Due to hygienic reasons, and re-selling laws, we do not accept mattress returns. See more about our Returns & Exchanges Policy.

If an order is cancelled before our manufacturers have begun production or shipped your product, we will happily refund 100% of the order. If you cancel your order after it goes into production with one of our manufacturers or it ships from their facility, you will be charged a minimum 20% restocking fee plus any delivery charges that have occurred and/or will occur in returning the product/s. See more of our Returns & Exchanges Policy.

BedPlanet.Com understands that choosing the right mattress is an important decision. That's why we offer a 101 Night Love Your Mattress Guarantee with the purchase of any Sealy Hybrid, Sealy Conform, or Stearns and Foster mattress. This means if you want to exchange your mattress, we will exchange it for up to 101 nights. One thing that we require is that you give your body a minimum of 30 nights to adjust to the comfort and support of the new mattress. After that time, you have up to the 101st day from your original delivery date to take advantage of our Love Your Mattress Guarantee. For information on this exchange process, see the 101 Night Mattress Guarantee Policy.

Similar to the 101 Night Guarantee, Tempur-Pedic mattress purchases include the 90 Night Comfort Exchange Guarantee. Give your body 30 nights to adjust to the comfort level and support of your new mattress, and if after 30 nights you aren't in love, you have up until the 90th day from the original delivery date to exchange it. See the 90 Night Policy.

We are so confident in our prices, that if you find a product we sell advertised at a lower price somewhere else give us a call or email us with the information, and we will beat it by 110% of the difference. See more about our Price Match Guarantee.

There is no Sales Tax applied to your purchase unless your order is shipped anywhere in the state of Nevada due to State Regulations.

We offer financing on every purchase because we believe nothing should stand between you and a good night's sleep. We provide several financing options, including Synchrony Financial that offers several 0% Interest terms based on the purchase price. Synchrony is there to reward you for your good credit and allow you to pay on your schedule. If you are in need of No-Credit-Check Financing, we do offer Snap as well. See more about Financing.

Floor models, also called Open Box models, are gently-used showroom models that have been on display and used in product review videos as well as customer demonstrations. They are often sold at a discount because they cannot be considered Brand-New and provide a great opportunity to take home an excellent mattress at a reduced price. Find Floor Model Deals here.

We're proud to show you the wonderful reviews and testimonials we've received from our many happy clients. See our Testimonials and don't forget to check out Why Shop With BedPlanet.Com.