BEDPLANET MATTRESSES: 10-YEAR LIMITED WARRANTY
This limited warranty covers any deterioration in the materials that causes the mattress to have a visible indentation greater than three-fourths (3/4) of an inch, not associated with a sag in the foundation, slats, box springs, or platform. It also covers any physical flaw in the mattress that causes the material to split or crack despite normal usage and proper handling. Should the product develop defects for reasons other than misuse or neglect within the limited warranty period, South Bay International guarantees that this mattress will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship, or structural defects, excluding the specific limitations contained herein. The customer is responsible for returning the product to the manufacturer. All transportation costs are the responsibility of the purchaser.
ADDITIONAL TERMS & CONDITIONS
This limited warranty is valid only to the original purchaser of the product. You must provide proof of purchase for any limited warranty claim. Warranties are made only to the original retail purchaser and do not cover merchandise purchased or used, secondhand, or distressed. Proof of purchase and an image of the defect is required when placing a claim. A receipt or canceled check can serve as proof of purchase.
THE LIMITED WARRANTY DOES NOT APPLY:
- When product failure due to causes other than defective workmanship or materials.
- If the product is showing normal wear and tear.
- If the product is used for commercial purposes.
- If the purchaser does not produce proof of purchaser.
- If the product is found to be unsanitary.
- If the recommended weight restrictions are exceeded.
- To damage resulting from misuse or abuse caused by the purchaser.
- To damage caused by the repairs or parts replacement by an unauthorized person.
- If the product has been mishandled (including during shipping), subject to physical abuse or an improper power supply, or otherwise operated in a manner inconsistent with procedures outlined in the owner’s manual and warranty.
- To damage to mattresses, bedding, cables, electrical cords, or accessories supplied by dealers.
- To modification of the product without prior written consent by South Bay International.
- To costs for unauthorized service calls for the purpose of educating the consumer about the product or locating properly functioning power outlets.
- Failure to follow the manufacturer’s use and care instructions may void the limited warranty.
All implied warranties shall be limited to the period of this limited warranty unless otherwise required by applicable federal or state law. Some states do not allow limitations on how long a limited warranty lasts, so consequently, the limitations may not apply. All warranties contained herein shall not apply if the product or cover has been physically damaged, burned, cut, torn or is abnormally soiled or unsanitary. The manufacturer reserves the right to refuse service when the product is found to be stained, soiled or in unsanitary conditions. South Bay International does not warrant against mold. Please note that memory foam, latex foam and polyurethane foam should never get wet or be kept in an environment with excessively high humidity. South Bay International does not warrant products to be suitable for any medical conditions, medical assistance or that it will protect the user against bacteria, viruses or other organisms.
